AXI News
IN THIS ISSUE:

FEATURE
Effective CEO Evaluation

AXI president Wayne Amundson provides some practical advice on why Boards should implement regular formal evaluation processes for their senior employee, along with some good tips for getting started... [FULL STORY>


VIEWPOINT
Is It Time For Whistleblower Protection in Associations?
This question is sure to bring out views on both sides of the fence, but Wayne Amundson figures it may be time... [FULL STORY>


ASSOCIATE ARTICLE
Look Out! Environmental Scanning for Associations
AXI Associate Carol Humphries provides a good primer on what environmental scanning entails, and why associations should be doing it... [FULL STORY>


GUEST ARTICLE
Building Trust Between Boards and Staff
Association consultant Allen Liff sheds some light on a difficult issue in associations, and offers up some good ideas for consideration... [FULL STORY>


GUEST ARTICLE
Customer Service in Member Based Associations
Aussie Belinda Busoli explains why associations need to pay attention to customer service, and then provides some practical tips for associations looking to improve their customer service ...[FULL STORY>

GUEST ARTICLE
The Changing eStrategy Context for Associations

Association solution-provider Tom Ogaranko suggests that many associations are investing heavily in technology but missing out on the opportunity to provide added value to members...[FULL STORY>


GUEST ARTICLE
How to Make New Members Feel Welcome

Sue Frogatt, UK-based expert on membership development, outlines how associations can roll out the welcome mat for new members so they feel they belong and want to get involved ...[FULL STORY>


GUEST ARTICLE
Executive Coaches Offer Associations a New Game Plan

Executive coach Nancy Quinn describes how coaching can be as important to association executive performance as it is to professional athlete performance...[FULL STORY>


GUEST ARTICLE
A Virtual Success

Association membership director Catherine Lada describes her association's experience with virtual member networking groups... [FULL STORY>


REGULAR COLUMNS
Change Management with Peter de Jager... [FULL STORY>
Customer Relationships with Paul Ward... [FULL STORY>
Tools, Tips and Resources
Check out the <EIGHT ITEMS> available this month or the <ARCHIVE> of dozens of items from past issues.
AXI News
Find out the latest <NEWS> from AXI.
MAY 2004

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