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FRONT PAGE
FEATURE
Competitive Analysis for Associations
GUEST ARTICLE
Budgeting for Membership Retention and Recruitment

GUEST ARTICLE
Dealing With Apathy


GUEST ARTICLE
Do Your Survey Questions Spoil Your Survey Results?


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Change Management with Peter de Jaeger

Customer Relationships with Paul Ward
TOOLS, TIPS AND RESOURCES
PAST ISSUES
REALITY CHECK

Perception is Important!

During the recent Calgary Flames surprise playoff run, I was in a large retail outlet that was holding a free draw for some sets of playoff tickets.  Winners had to be present or else another draw occurred.  As I waited, I noticed a number of staff entering the contest.

My immediate thought was...what if all the tickets are won by staff members?  How will that look to all the shoppers and members (this organization has members).

Associations can be involved in draws and other means of awarding prizes, etc.  Some may allow staff to be winners, and some may not.

What is the right way to handle these situations?  Well, the following private sector restriction is pretty common with corporate promotions --

Employees of XYZ Corporation, affiliates, subsidiaries, sponsors, advertisers, advertising and promotion agencies and their immediate family members and/or those living in the same household of each are not eligible. Decisions of the judges are final.

Associations could avoid problematic situations by developing a similar policy (or contest rule) in advance, and making sure everyone knows it.

In the example described above, the organization would have been better off to keep one set of tickets for a staff-only draw than to mix staff and shoppers/members in the same draw.

However, even with a mixed draw, the issue would have been somewhat less problematic if the eligibility rules were clearly identified for anyone participating or contemplating participation.

The bottom line is...that perception matters.

 

Association Xpertise Inc. (AXI) is a full-service company providing consulting and other services to associations and non-profits.    Details

 

JULY 2004
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