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REALITY CHECK
Perception is Important
Paying for Web Links
Mileage Reimbursement Rates
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IN THIS ISSUE
FRONT PAGE
FEATURE
Competitive Analysis for Associations
GUEST ARTICLE
Budgeting for Membership Retention and Recruitment

GUEST ARTICLE
Dealing With Apathy


GUEST ARTICLE
Do Your Survey Questions Spoil Your Survey Results?


REGULAR COLUMNS
Change Management with Peter de Jaeger

Customer Relationships with Paul Ward
TOOLS, TIPS AND RESOURCES
PAST ISSUES
REALITY CHECK

Paying for Web Links!

One of the most ridiculous practices in associations today is asking members to pay for web links in on-line membership listings.  While associations may be somewhat justified in charging for enhanced features, such as an expanded listing, the practice of charging for web links can leave a bad taste in members' mouths.

Did you charge for fax numbers in listings when the fax came out?  Likely you didn't include them until there was a level of saturation, and then all members who had a fax number could automatically include it in their listing.  And things probably unfolded similarly for e-mail addresses.

Don't get distracted by the $$$$. The inclusion of the web link is a low cost method for improving value to members.  After all, print directory listings are of decreasing value.  Web directories can replace that value assuming that the vehicle incorporates a key feature...the ability to access the member's site with a click.

The value of the on-line directory to those accessing the site is diminished by the absence of web links for the majority of members.  If people quit using the on-line directories, that will further deteriorate the value of individual listings.

Liven up your members' on-line listings with a link to their site!  For everyone...with no additional fees or charges.

 

Association Xpertise Inc. (AXI) is a full-service company providing consulting and other services to associations and non-profits.    Details

 

JULY 2004
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