IN THIS ISSUE
FRONT PAGE
FEATURE
The Wise Use of Resources
VIEWPOINT
The Case for Forced Change
GUEST ARTICLE
Ten Tips to Improve Member Service
GUEST ARTICLE
Closing the Sale
TOOLS, TIPS AND RESOURCES
PAST ISSUES
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TOOLS,
TIPS AND RESOURCES
The Facilitation Role
Chairing a Meeting
Clarity...byAXI
The Web Trap
Policies and Practices
Privacy Policy
Better Practices
The Free Event
Strategic Restructuring
Technology Tips
The Effective PDA
HTML E-mail
Reality Check
Charity=Good
The Networking Myth
Templates Plus
Evaluation Forms
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NOVEMBER 2002
OUR MISSION
To build better
associations and non-profits by
delivering unique
and unparalleled expertise, programs
and services
to their staff and
volunteers.
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